Location: Queensway House, 95 Charlotte Road, Birmingham, B30 2BT
Salary: Competitive
Hours: Full-Time, 37.5 hours per week
Queensway Homes Ltd is seeking a highly organised, proactive, and detail-focused HR Assistant to join our Head Office team in Birmingham.
This is an excellent opportunity for someone with strong administrative skills who is passionate about Human Resources and looking to develop their career within a supportive health and social care environment.
About Queensway Homes Ltd
Queensway Homes Ltd is a growing provider of supported living and care services. We are committed to delivering high-quality, person-centred support to vulnerable adults across the Midlands. Our work focuses on empowering individuals to live fulfilling and independent lives while maintaining high standards of care, professionalism, and compliance.
The Role
As an HR Assistant, you will support the day-to-day operations of the Human Resources function. This will include assisting with payroll administration, recruitment, employee records, compliance, employee relations, and general HR administration.
You will work closely with managers, the Accounts Department, and external advisors to ensure HR processes are accurate, efficient, confidential, and compliant with employment legislation and regulatory standards.
Key Responsibilities
The successful candidate will be responsible for:
- Compiling and preparing payroll information for submission each pay period.
- Coordinating payroll processes with the Accounts Department.
- Liaising with Deputy Managers and Service Managers to obtain payroll information, including timesheets, overtime, annual leave, and sickness records.
- Ensuring payroll data is accurate, complete, and submitted within deadlines.
- Investigating and resolving payroll queries professionally.
- Maintaining accurate employee records, personnel files, and HR documentation.
- Supporting recruitment activities, including advertising vacancies, arranging interviews, onboarding, and pre-employment checks.
- Assisting with contract changes, probation reviews, and leaver administration.
- Monitoring annual leave, sickness absence, and other employee records.
- Producing HR reports and maintaining HR databases and systems.
- Supporting managers with HR-related matters in line with company policies.
- Liaising with BrightHR and professional advisors where employment law or HR guidance is required.
- Assisting with disciplinary, grievance, capability, and absence management processes.
- Supporting compliance with employment legislation, GDPR, company policies, CQC standards, and sponsorship compliance requirements where applicable.
- Supporting internal audits and regulatory compliance activities.
- Handling sensitive information with confidentiality, professionalism, and discretion.
- Supporting training, development, and employee engagement activities.
- Contributing to continuous improvement within the HR function.
- Building positive working relationships with employees, managers, and external stakeholders.
Person Specification
Essential Criteria
The ideal candidate should have:
- Previous administrative experience, preferably within HR, recruitment, or payroll.
- Excellent organisational skills and the ability to manage multiple priorities.
- Strong attention to detail and a high level of accuracy.
- Excellent written and verbal communication skills.
- The ability to handle confidential information with discretion and professionalism.
- Good working knowledge of Microsoft Office, particularly Word, Excel, and Outlook.
- The ability to work both independently and as part of a team.
Desirable Criteria
The following would be advantageous:
- Previous experience within the health and social care sector.
- Knowledge of payroll administration processes.
- Experience using HR systems, databases, or workforce management software.
- Understanding of UK employment law and HR best practice.
- Experience using BrightHR or similar HR management systems.
- CIPD Level 3 qualification or willingness to work towards one.
What We Offer
Queensway Homes Ltd offers:
- Competitive salary.
- Ongoing professional development and training opportunities.
- Supportive and friendly working environment.
- Opportunities for career progression within a growing organisation.
- Company pension scheme.
- Annual leave entitlement.
- Employee wellbeing support.
- The opportunity to make a meaningful difference within the health and social care sector.
Equality, Diversity and Inclusion
Queensway Homes Ltd is committed to promoting equality, diversity, and inclusion. We believe that a diverse workforce strengthens our organisation and enhances the quality of services we provide.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
How to Apply
To apply, please submit your CV together with a covering letter outlining your suitability for the role and relevant experience to hr@queenswayhomes.co.uk.
