We were recently honoured to host Thembe, Director of an Australian-based care organisation. Thembe’s insightful feedback about Queensway Homes reaffirmed what we always strive for – excellence rooted in person-centred care. We’d like to share her observations and underscore the values that guide us.
The Importance of Cleanliness and Professionalism
Thembe was immediately struck by the cleanliness of our facilities and the professionalism of our support workers. These are fundamental to us. A clean, well-organised environment promotes well-being and safety. Professionalism inspires trust in both our clients and their families – we’re not just care providers, we’re partners.
Respect and the Power of the Care Plan
Our staff consistently referenced our clients’ individual care plans, a fact that deeply impressed Thembe. Care plans are the bedrock of what we do. They’re living documents, meticulously crafted to ensure EVERY need is met, from physical to emotional and social. Respecting our clients means truly understanding them, and a tailored care plan is how we achieve that.
The Queensway Homes Difference
“Every client has different needs…” – this wisdom voiced by our staff highlights the Queensway Homes approach. We provide exceptional care for:
- Adults over and under 65
- Individuals with learning disabilities
- Those facing mental health challenges
- Clients with physical disabilities
No two situations are alike. Our team understands that, and flexibility is embedded in our processes.
Passion, Confidentiality, and Results
Passion, Thembe noted, shines through in our staff. They’re dedicated not just to care, but to the individuals they serve. This, combined with strict adherence to confidentiality, builds trust and creates a space where our clients thrive.
Could Queensway Homes Be Right For You?
If you’re seeking compassionate, highly-skilled home care services, whether for yourself or a loved one, we encourage you to get in touch. Queensway Homes is synonymous with quality. As Thembe’s visit affirmed, we aren’t just a care provider, we’re a partner in achieving an improved quality of life.
Contact us today for a personalised consultation: 0121 451 1464 or email us: info@queenswayhomes.co.uk
Let us help you or your loved one live as fully as possible.
