At Queensway Homes, we understand that everyone’s care journey is deeply personal. That’s why we’re committed to providing tailored support that prioritises individual needs, preferences, and above all, a deep respect for the dignity of those we serve. In today’s blog, we explore the principles of person-centred care and how they shape our values, empowering people to maintain choice, independence, and well-being as much as possible.
What is Person-Centred Care?
Put simply, person-centred care places the individual at the heart of their own support plan. It goes beyond essential tasks like physical care and involves:
- Deeply Understanding the Whole Person: Their background, beliefs, goals, and what matters most to them in life.
- Meaningful Collaboration: Working alongside individuals and their loved ones, not making decisions for them without their active involvement.
- Adapting to Changing Needs: Recognising that care plans aren’t fixed – as someone’s abilities or circumstances shift, their support must too.
Protecting Dignity and Safeguarding Individuals
Respecting someone’s dignity is fundamental to quality care. We understand the impact of conditions such as learning disabilities, mental health challenges, or physical limitations on both practical needs and sense of self. Our staff receive ongoing training in:
- Clear Communication: Adapting to individuals’ strengths, ensuring informed consent whenever possible.
- Privacy and Respect: Protecting personal space and upholding personal rights.
- Safeguarding Policies: Actively preventing abusive situations and creating a culture where concerns are taken seriously.
Putting Values Into Practice: Queensway’s Approach
Here are some key ways we make person-centred care more than just words:
- Resident Councils: Encouraging feedback and participation in the running of our homes.
- Focus on Interests: Identifying activities, hobbies, and social events that maintain quality of life.
- Building Connections: Enabling safe and fulfilling community engagement – outings, support groups, etc.
- Family Involvement: Welcoming loved ones as part of the care team, facilitating meaningful visits and input.
Why Personalisation Matters
When care truly centres on the person, a whole host of benefits follow:
- Improved Overall Well-being: Feeling heard, valued, and in control of choices significantly enhances mental and emotional health.
- Reduced Vulnerability: Informed choices and active safeguarding policies lower the risk of neglect or exploitation.
- Stronger Relationships: Collaborative care builds trust between staff and residents, leading to better outcomes.
Our Promise
Queensway Homes is dedicated to going beyond standard care services. We believe everyone deserves to live a life of dignity, meaning, and autonomy, regardless of the challenges they face. If you’re looking for personalised care tailored to a loved one (or yourself!), get in touch and learn how we can make a difference.
